Description
You will remove and send us the drive with the damaged drive (at your cost)
If we are able to recover your files, we will tell you to buy a USB stick or portable drive from us (depending on storage space needed)
so we can send you your recovered files back.
We include the original drive/media with it (separately after you verify you receive your recovered files back, but we don’t recommend you every try to use the old drive/media if we can’t determine the cause of the original loss of data.
The recovery fee you paid includes the fedex ground shipping back to you.