The computer rebooted and now gives a message that the array has a critical status. What do we do?

A: The Promise RAID Array is set to mirror the 2 drives during normal operations. When the computer loses power and reboots without shutting down correctly, then the drives are not exact mirrors of each other. The second drive may not have the same information as the first. Upon rebooting, the Promise Utility recognizes that the drives are different and gives the critical status message.

The screen should include a message to press the ESC key to continue to booting into Windows. Hit the ESC key. The computer should boot into Windows and begin normal operations. At this time, one drive will be operating the computer and the second drive will begin mirroring with the first to restore the array. This process may take an hour or two, depending on the size of the drives. After the computer reboots, neither drive should have a solid red light on it. You should see activity on both drives as the array rebuilds.

While the drives are mirroring, you can check the progress of the event. The Promise RAID Array comes with a Promise Array Management (PAM) utility to monitor the process. Go to Programs under the Start menu, and open the Promise Array Remote Management. In the left window, open the array on the machine. Log in using the administrator user name and password for the machine you are on. The utility should show the progress of the rebuild process.

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