automation gear iconRadio Automation sales telephone iconTelesales news microphone iconNewsroom alert eas bell iconEAS Alerts storm cloud iconStorm Cancellations web home sound waves iconWebsites / Podcasting

Tech Support

Tech Support is available to customers who have paid Silver, Gold, or Platinum service contracts. When you contact us for technical support, please identify yourself with a customer serial number to assist us in helping you faster.

Call Us
The quickest way to receive technical support is to call and ask for Tech Support at 800 833 4459.

If you are an international customer or can't make 800 calls, you can call us at 785 542 2173.

Email Us
If you have a question and are not in a rush, feel free to email us at We answer emails generally within 1 business day.

Fax Us
Fax us your clocks, automation schedule, etc.
Tech Support FAX line: (508) 393-0200

Chat with Us Online

If you are a customer with a technical support service contract, chat service for quick questions is now available Monday thru Friday 9a-6p ET.

Online Help
Online Technical Support is available in the form of Documentation (manuals, user guides, setup instructions, etc), Frequently Asked Questions (FAQs) and Downloads of our latest versions. To access these tools, you must login using your current username and password. Your current username/password is good through your current service contract renewal date. Upon renewing your service contract, you will be issued a new username/password for online tech support. If you are unsure of your username/password, please call and we will help you can access the online tech support section of the website.

Click here to login


Top Frequently Asked Questions:

1. How do I handle Daylight Savings Time?
Adjusting Playlists for Daylight Savings Time (PDF)
2. Does WireReady Support Windows 10?
Hardware Requirements & Windows 10 Recommendations

Link to lists of new features listed by version number
URL ( for sending a file up to 2GB to WireReady Tech Support

We develop software for Microsoft Windows

WireReady®, Inc. | P.O. BOX 248 Lincoln, KS 67455 USA
Tel: 800-833-4459 or 785-524-4166

The information contained on this web site is for use by our vendors, clients and prospective customers. All other uses and/or reproductions are prohibited by applicable law.

AP, AP Newsdesk, and AP Media API are trademarks of the Associated Press

Copyright© 1991-2023 WireReady®, Inc. WireReady® and SalesReady® are registered trademarks. NewsReady™, WebReady™, StormReady®, CallTaker32™, ControlReady™, QuickRecorder™, PodcastReady™, AlertReady™, AdCopyReady™, FTPReady™, AirCheckReady™, MPEGReady™ and PlayoutReady™ are trademarks of WireReady®.