SalesReady Manuals for Customer Service Representatives or Community Event Coordinators
The special events department uses computerized technology that records what you learn about each business owner’s preferences for events around the year, whenever you call, and it retains your calls and their order history. In this fashion you can provide area businesses great customer service by knowing when and how often to call, what to offer them, and over time what not to offer them based on the feedback they give you from past calling. There are many ways the radio station can help their business grow their sales, based on their needs, interests and budgets.
The challenge for you and the department is that there are thousands of businesses that need to be called, and there are special events to offer throughout the year. Finding the right events for the right businesses and making use of every minute of the day are paramount. Time is always of the essence.
CEC Handbook (Community Event Coordinator user guide)
CEC_Handbook-LATEST.doc
CEC_Handbook-LATEST.pdf
CEC Director Handbook (Community Event Coordinator Director's guide)
CECDirectorHandbook-LATEST.doc
CECDirectorHandbook-LATEST.pdf
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